Introduction
At UAE Siblings, we care deeply about your privacy and the protection of your
personal data. This GDPR Compliance Statement is intended to help you understand how we collect, store, use,
and protect your personal data when you interact with our website and services. Our goal is to make sure
that you feel confident and secure when sharing your data with us.
The General Data Protection Regulation (GDPR) is a regulation passed by the
European Union (EU) to protect the personal data of individuals and to give them more control over their
information. This policy applies to all users of our website, whether you're based in the EU or outside it,
and explains how we comply with the GDPR and protect your rights.
By continuing to use our website or services, you agree to the collection and
processing of your personal data as outlined in this statement. If you do not agree, you have the option to
withdraw your consent or take steps to adjust how we use your data, as described below.
What is GDPR?
The General Data Protection Regulation (GDPR) is a law designed to protect the
privacy and security of personal data belonging to individuals within the EU. It applies to businesses and
organisations that process the personal data of EU citizens, regardless of where the business is located.
- Personal Data: Personal data is any information that can identify
a living individual. This includes obvious things like your name, email address, and phone number, but
also includes less obvious information like IP addresses and cookie data.
- Data Protection Rights: Under the GDPR, individuals have specific
rights over their personal data. These rights include the ability to access, correct, delete, or
restrict the use of your personal information.
The purpose of the GDPR is to give you control over your data, ensure that
businesses are transparent with how they use it, and make sure that data is handled securely.
Who Does This Apply To?
This GDPR Compliance Statement applies to anyone who uses or interacts with the
UAE Siblings website and services. Specifically, this applies to:
- EU and EEA residents: If you are living in the European Union (EU)
or the European Economic Area (EEA), this policy explains how we protect your data under the GDPR.
- Anyone interacting with our website: Whether you are purchasing
products, signing up for workshops, subscribing to newsletters, or simply browsing our site, this policy
covers all interactions with our platform.
- Businesses and individuals: If you are representing a business, or
if you are an individual, we treat your personal data with the same level of protection and care.
Our aim is to be transparent and ensure that you understand how your personal
information is processed.
What Data Do We Collect?
When you interact with our website, we collect both personal data and
non-personal data to improve your experience and provide the services you request. Here is a breakdown of
the types of data we collect:.
- Personal Data: This is information that can identify you directly.
It includes:
- Name
- Email ID
- Contact Number
- Shipping and Billing Address
- Payment Details (credit/debit card or PayPal)
- Date of Birth (when required for age verification or specific
services)
- Non-Personal Data: This type of data doesn't directly identify you
but helps us understand how you use our website. It includes:
- IP address
- Device type (mobile, tablet, desktop)
- Browser and operating system
- Pages visited on the website
- Time spent on each page
- Referring website (how you got to our website)
- Geographical location (based on your IP address)
- Cookies and Tracking Technologies: Cookies are small files that
are placed on your device when you visit our website. We use cookies to enhance your user experience,
analyse website usage, and display relevant ads. For more details, please refer to our Cookie Policy.
Why Do We Collect Your Data?
We collect and use your data for several important reasons, all aimed at
improving your experience and providing you with better services:
- To Provide Services: We need your personal data to process orders,
manage subscriptions, send you updates, and give you access to workshops, courses, and other services.
- To Personalise Your Experience: Your data helps us offer tailored
content and product recommendations based on your preferences, browsing history, and purchases.
- To Improve Our Website: We use non-personal data (like browsing
behaviour and site performance) to identify areas of improvement, ensure smoother functionality, and
provide better customer service.
- To Communicate with You: We send you emails for order
confirmations, updates, promotions, and newsletters if you have opted-in for marketing communications.
Your Rights Under the GDPR
The GDPR provides you with several rights concerning your personal data. These
rights give you control over how we use your information:
- Right to Access: You have the right to ask us what personal data
we hold about you. We will provide a copy of your data in a structured, commonly used, and
machine-readable format.
- Right to Rectification: If the data we hold about you is incorrect
or incomplete, you can ask us to update or correct it.
- Right to Erasure (Right to be Forgotten): You can request that we
delete your personal data from our records. This may apply if you no longer need the services we provide
or if you withdraw your consent.
- Right to Restriction of Processing: You can ask us to limit how we
use your data, for example, if you believe that your data is inaccurate or you have objected to its
processing.
- Right to Object: You can object to us processing your personal
data for marketing purposes. You also have the right to object to any automated processing or profiling
we may carry out.
- Right to Data Portability: You can request your data in a format
that can be easily transferred to another service provider.
How We Protect Your Data
We take every precaution to protect your personal data and prevent unauthorised
access, disclosure, alteration, or destruction. We use several security measures to safeguard your
information:
- Encryption: All sensitive data (such as payment details) is
encrypted using Secure Socket Layer (SSL) technology to ensure safe transmission over the internet.
- Access Control: Only authorised personnel have access to your
personal data. We maintain strict internal controls and procedures to prevent unauthorised access.
- Data Retention: We keep your personal data only for as long as
it's necessary for providing our services or fulfilling our legal obligations. Once the data is no
longer needed, we securely delete or anonymise it.
Sharing Your Data
We take your privacy seriously and only share your personal data in very
specific and necessary situations. Your data is never sold or rented to third parties. However, we may share
your information in the following circumstances:
- Service Providers: We work with third-party companies that help us
operate our website and provide our services. For example, we may share your information with:
- Payment Processors: To process your orders and payments
securely (e.g. PayPal, credit card companies).
- Hosting Services: To store and manage our website and data.
- Email Marketing Platforms: To send you newsletters or
promotional emails if you've opted in to receive them.
These service providers only have access to your personal information to the
extent necessary to perform their tasks and are contractually obligated to keep your data secure and
private.
- Legal Requirements: In certain situations, we may be required by
law to disclose your personal data to government authorities or legal bodies. This could be to:
- Comply with a court order or legal process.
- Respond to a legal claim or request, such as to protect our rights,
property, or safety.
- Prevent fraud or investigate any suspicious activities that could
harm our users or website.
- Business Transfers: If UAE Siblings is involved in a merger,
acquisition, or sale of assets, your personal data may be transferred to the new owners. If this
happens, we will notify you and ensure that the new entity follows this privacy policy to protect your
data.
We make sure that any third-party we work with complies with strict data
protection rules to keep your information secure.
How Long Do We Keep Your Data
We are committed to only retaining your personal data for as long as it is
needed for the purpose it was collected. The duration for which we keep your data depends on several
factors, including the type of data and the purpose for which it was collected. Here's how we handle it:
- For Transactional Data (e.g. purchases): We will keep your
personal data for as long as required to process your order, including for payment, shipment, and
providing customer support. If necessary, we may retain this data for a period that allows us to comply
with legal obligations (such as tax laws or consumer protection regulations).
- For Marketing or Communications: If you have consented to receive
marketing communications, we will keep your information for as long as you are interested in receiving
them. If you unsubscribe, we will stop sending you marketing emails and remove your contact details from
our marketing lists.
- For Legal or Regulatory Obligations: We may need to keep your
personal data longer if required by law, such as for tax reporting, auditing, or legal disputes. For
example, financial records may be retained for several years in compliance with UAE tax regulations.
Once your data is no longer needed for the above purposes, we will either
securely delete it or anonymise it in compliance with our data retention policies.
Cookies
We use cookies on our website to enhance user experience and ensure smooth site
operation. Cookies help us remember your preferences, analyse traffic, and deliver relevant ads.
You can control cookies through your browser settings. If you do not accept
cookies, certain features of our website may not work correctly. For further information, please refer to
our Cookie Policy.
International Data Transfers
If you are accessing our website from outside the United Arab Emirates (UAE),
please note that your personal data may be transferred to and processed in the UAE or other countries where
we or our service providers operate. These countries may have different data protection laws, which may not
offer the same level of protection as those in your home country.
By using our website and providing your personal data, you consent to this
transfer, processing, and storage. We will ensure that appropriate safeguards are in place to protect your
data, including by ensuring that any third-party service providers we work with follow privacy laws that are
in line with GDPR standards.
Changes to This GDPR Statement
We may update this GDPR Compliance Statement from time to time to reflect
changes in our practices, new legal requirements, or changes in technology. When we make updates, we will
post the revised version on this page and update the "Last Revised" date at the bottom.
We encourage you to regularly review this page to stay informed about how we
protect your personal data. By continuing to use our website after any updates, you acknowledge and agree to
the revised statement. If you do not agree with the changes, you may discontinue use of our website or
services.
We will do our best to respond to your requests promptly and to assist you in any way we can.