Introduction
At UAE Siblings, we are committed to protecting your personal information and respecting your privacy. This
Privacy Policy outlines how we collect, use, store, and protect your data when you access or use our website
and services. By engaging with our platform, you consent to the collection and use of your personal data in
accordance with this policy.
Our aim is to provide you with a secure, engaging, and inspiring experience while ensuring that your personal
data is safeguarded in line with the highest privacy standards.
Information We Collect
We collect personal and non-personal information when you interact with our website, register for an account,
purchase products, participate in workshops, or sign up for our newsletters. This information allows us to
deliver a personalised experience and ensure we provide relevant services to you.
- Personal Information: When you register or purchase products, we
may collect:
- Name
- Email ID
- Contact Number
- Shipping and Billing Address
- Payment Details (credit/debit card or PayPal)
- Date of Birth (where necessary for age verification or specific
services)
- Non-Personal Information: We also collect non-identifiable data to
enhance user experience, such as:
- Browser type and version
- Device type (mobile, tablet, desktop)
- Internet service provider (ISP)
- IP address
- Pages visited and time spent on the site
- Referring URLs and exit pages
- Cookies and Tracking Technologies: We use cookies to personalise
your experience and track user behaviour to help improve our website's functionality. You can control
cookie settings via your browser, but disabling cookies may affect your experience on the site.
How We Use Your Information
The information we collect is used in various ways to enhance your experience and provide relevant content,
services, and products.
- To Provide Services: Your personal information is essential for us
to process orders, deliver products, manage subscriptions, and provide access to courses, workshops, and
exclusive content.
- Personalisation: We may use your data to personalise our website
content, recommending products, workshops, or blog posts based on your preferences and interactions with
the platform.
- Communication: We may contact you via email, phone, or text for
the following purposes:
- To confirm your orders and provide delivery details
- To inform you about new products, events, or workshops
- To update you about promotions, offers, and special discounts (if
you've opted in to marketing communications)
- Improving Our Website and Services: We analyse your usage of the
website to identify trends, troubleshoot issues, and enhance your experience. This also helps us
understand user behaviour and optimise our platform.
Sharing Your Information
We take your privacy seriously and do not sell or rent your personal information to third parties. However,
there are certain circumstances where we may share your information with trusted partners:
- Third-Party Service Providers: We work with third-party providers
for services like payment processing, hosting, data storage, and email marketing. These providers may
have access to your data but only to the extent necessary to perform their tasks.
- Legal Obligations: We may disclose your information if required to
do so by law, or if we believe such action is necessary to:
- Comply with legal obligations, such as a court order
- Protect the safety and rights of our users or the general public
- Prevent fraud or investigate suspicious activities
- Business Transfers: In the event of a merger, acquisition, or sale
of assets, your data may be transferred to the new owner. We will notify you about any such changes, and
your personal information will continue to be protected under this Privacy Policy.
Data Security
We take strong measures to protect your data from unauthorised access, disclosure, alteration, or
destruction. These measures include:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect
sensitive data, such as payment details, during transmission.
- Access Control: We ensure that access to your personal data is
limited to only those employees, contractors, or third-party partners who require it to provide services
to you. All authorised personnel are trained to handle data responsibly and with care.
- Data Retention: We retain your personal information only for as
long as necessary to fulfil the purposes outlined in this Privacy Policy, after which it will be
securely deleted or anonymised in compliance with data retention laws.
While we do our utmost to protect your data, please note that no method of online transmission or storage is
completely secure. We are constantly working to enhance our security measures to safeguard your personal
information.
Your Rights and Choices
As a user of UAE Siblings, you have certain rights regarding your personal data:
- Access: You have the right to request a copy of the personal data
we hold about you. If the data is incorrect, you can request it to be updated or corrected.
- Deletion: You may request that we delete your personal information
from our records, subject to any legal obligations or contractual requirements.
- Opt-Out of Marketing: If you no longer wish to receive promotional
emails or newsletters, you can unsubscribe by clicking the "unsubscribe" link in the emails or adjusting
your preferences in your account settings.
- Cookies: You can manage and disable cookies through your browser
settings. However, be aware that disabling cookies may affect the functionality and features of our
website.
Third-Party Websites and Links
Our website may contain links to third-party websites or services that are not operated by us. These links
are provided for your convenience and to help you access further information, but we do not have control
over the content, privacy practices, or data collection policies of these external sites.
- No Responsibility for External Sites: While we strive to only link
to reputable and secure third-party websites, UAE Siblings cannot be held responsible for the privacy
practices or actions of these third-party websites. We encourage you to read the privacy policies and
terms of service of any external website before providing your personal data.
- Security Risks: Clicking on external links may expose you to
privacy risks, as these third-party websites might have different data handling practices that do not
align with our privacy policy. You access these sites at your own risk.
If you have any concerns regarding third-party links or how your data is being used outside of our platform,
please reach out to us for clarification.
Children's Privacy
Our services are not designed for use by children under the age of 13, and we do not knowingly collect or
request personal data from anyone under 13. If we discover that we have inadvertently collected personal
data from a child under 13, we will take immediate steps to delete that information.
- Parental Consent: If you are a parent or guardian and believe that
we have collected personal information about a child under 13, you may contact us at the details
provided below. We will promptly remove any such data from our records.
- Why We Don't Collect Children's Data: We do not actively target
children under 13 with our marketing or services. Our platform is intended to cater to individuals
interested in personal development, learning, and entrepreneurial growth, which typically targets older
audiences.
If you have any questions or concerns regarding the privacy of your child's data or our practices around
children's privacy, please don't hesitate to reach out to us.
International Data Transfers
If you are accessing our website from outside the United Arab Emirates (UAE), please be aware that your
personal data may be transferred to and processed in the UAE or other countries where we, our service
providers, or partners operate. The data protection laws in the UAE may differ from those in your country of
residence.
- Cross-Border Data Flow: By using our website, you consent to the
transfer and processing of your personal data in accordance with this Privacy Policy, including data
transfers to countries with different data protection standards.
- Data Protection Safeguards: In situations where your data is
transferred to countries outside the UAE, we will take appropriate measures to protect your personal
information, ensuring it is handled securely and in accordance with applicable privacy laws.
- Data Processing Agreements: We enter into data processing
agreements with any third-party service providers that may have access to your data, ensuring that they
comply with the required data protection standards and regulations.
If you have concerns about how your data will be handled across borders or would like to learn more about the
safeguards in place, please contact us.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time, without prior notice. If there are
significant changes, we will clearly indicate the changes on this page and include the "Last Revised" date
at the bottom.
- What Constitutes a Change: Changes may include updates to our data
collection practices, usage of your personal data, or updates required by new legal requirements. We
will also inform you of any changes that directly impact how your personal information is handled.
- How We Notify You: We will notify you of material changes by
posting the updated Privacy Policy on our website. You can always check the "Last Revised" date to
determine when the policy was last updated.
- Your Responsibility to Review: It is your responsibility to
regularly review this Privacy Policy for any updates. By continuing to use our website and services
after the update, you acknowledge and agree to the updated policy.
We aim to be transparent and keep you informed about how we handle your personal information. If you do not
agree with any changes to the Privacy Policy, you may choose to discontinue using our website and services.
We will respond to your inquiries in a timely manner and provide assistance to help resolve any issues or
clarify any concerns related to this Privacy Policy.
Privacy Rights Requests:
You may contact us if you wish to exercise any of your privacy rights, such as accessing, updating, or
deleting your personal information. We will work with you to ensure your requests are handled promptly and
in compliance with applicable laws.